Before contacting support

• Record the Pilot Speed Pro, WordPress, PHP, web-server, and WooCommerce versions.
• Run Diagnostics and copy the failed check labels/messages.
• Record whether WP_CACHE is enabled and who owns advanced-cache.php.
• Test Safe Mode and record whether the problem remains.
• Never send private configuration files or credentials publicly.

Use the Support button above to contact BankWP.